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Frequently Asked Questions

Why are there two separate logins?

Our platform is built to serve you in two unique ways:

Right now, these platforms require separate logins for security and technical reasons.

➡️ We highly recommend using the same email address when signing up on both to keep your experience seamless.

I can't log in to the store — what should I do?

Start here: Store Login Page
If you forgot your password, click “Forgot password?” and follow the instructions to reset it.

Still stuck? Submit a support ticket.

How do I track my order or see past purchases?

Log into your store account here:
👉 My Orders

How do I join or access the community?

If you haven’t already, sign up here:
👉 Join the Community
Already a member? Log in here:
👉 Community Login

Can I change the email or password on my account(s)?

Yes!

 

I have a question about a product I bought — where do I go?

If your question is about a purchase, access issue, or delivery, use our Support Ticket Form so our team can help you directly.

How long does it take to get a response from your team?
We usually respond within 24 business hours, Monday to Friday.

Get in touch and let us know how we can help you.

Submit a Support Ticket

Create a web ticket describing your question, issue, or feature enablement request and our technical or billing experts will provide assistance.

For order-related questions, technical issues, or access problems, please use our support ticket system so we can assist you quickly and accurately.

 

Other Ways to Contact us

Get in Touch

For inquiries related to collaborations, media requests, content licensing, or other general questions about our platform, please fill out the form below. We’ll get back to you within 1–2 business days.